At VESLII, we are committed to delivering your order safely and on time. We carefully pack every order before dispatch to ensure it reaches you in excellent condition.
1. Order Processing
Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive a confirmation message with your order and delivery details.
2. Delivery Time
We deliver orders across Pakistan.
Estimated delivery time is generally:
Major Cities: 2–4 business days
Other Areas: 3–7 business days
Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, or other unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you place your order.
From time to time, VESLII may offer promotional Free Shipping on selected products or orders.
4. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations and orders.
For COD orders, the customer is required to pay the full order amount to the courier at the time of delivery.
5. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through WhatsApp, SMS, email, or another available communication method.
You can use the provided tracking information to check the status of your shipment.
6. Delivery Attempts
The courier may make multiple delivery attempts if you are unavailable.
Please ensure that your provided phone number and delivery address are correct and that you are available to receive your order.
If the courier is unable to deliver the package after the available attempts, the order may be returned to VESLII.
7. Incorrect Address or Contact Information
Please carefully check your delivery address and contact number before completing your order.
VESLII is not responsible for delivery delays or additional charges caused by an incorrect or incomplete address or unreachable contact information provided by the customer.
8. Delayed Deliveries
While we do our best to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control, including:
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Weather conditions
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Public holidays
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Courier delays
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Road closures
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High-volume shopping periods
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Unforeseen logistical issues
If your order is significantly delayed, please contact our customer support team and we will assist you.
9. Damaged Package
If your package appears damaged at the time of delivery, please take clear photos or a video of the package before opening it and contact us as soon as possible.
For damaged products, please refer to our Return & Refund Policy.
10. Contact Us
If you have any questions regarding your order or delivery, please contact us:
Email: vesliionline@gmail.com
WhatsApp: 03056690082
Please include your order number when contacting us so we can assist you faster.
Last Updated: August 2026
Thank you for choosing VESLII.