At VESLII, we want you to shop with confidence. We carefully inspect and package every order before dispatch. If you receive an incorrect, damaged, or defective product, we are here to help.
1. Return Eligibility
You may request a return if:
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You received the wrong product.
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The product arrived damaged or defective.
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The product is significantly different from what was ordered.
To be eligible for a return, the product must be unused, unopened, and in its original packaging, where applicable.
2. Non-Returnable Items
For hygiene and safety reasons, opened or used cosmetics, skincare, perfumes, personal-care products, and other hygiene-related items cannot be returned unless they were received damaged, defective, or incorrect.
Products that have been used, altered, or damaged after delivery may not qualify for a return.
3. Return Request Period
Please contact us within 3 days of receiving your order if you need to request a return.
Your return request should include:
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Order number
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Product name
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Reason for return
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Clear photos or video showing the issue
Our team will review your request and guide you through the return process.
4. Damaged or Incorrect Products
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
We may request photos or a short video of the product and packaging to verify the issue.
If the issue is confirmed, we may offer:
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A replacement product, or
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A refund, depending on the situation and product availability.
5. Refunds
Once your return is approved and the returned product has been received and inspected, we will process the eligible refund.
Refunds will generally be issued through the original payment method or another mutually agreed payment method.
Please note that refund processing time may vary depending on the payment method and financial institution.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective product caused by us, VESLII may cover the applicable return shipping cost.
For other return requests, shipping charges may be the customer's responsibility.
7. Order Cancellation
You may contact us as soon as possible if you want to cancel an order.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order will be handled according to our return policy.
8. Exchanges
If you receive a damaged, defective, or incorrect product, we may provide an exchange subject to product availability.
If the requested replacement is unavailable, an eligible refund may be offered instead.
9. How to Contact Us
To request a return, refund, or exchange, please contact our customer support team with your order details.
Email: vesliionline@gmail.com
WhatsApp: 03056690075
Order Number: Please include your order number in your message.
10. Policy Updates
VESLII reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.
Last Updated: August 2026
Thank you for shopping with VESLII.