Refund policy

At VESLII, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Eligibility for Returns

To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging. Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons.

Return Request

If you would like to request a return, please contact our support team with your order details and the reason for your return. We recommend contacting us before sending any product back.

Return Timeframe

Return requests should be made within the applicable return period after receiving your order. Requests made after the return period may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be processed through the original payment method, subject to applicable processing times.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with relevant details and photos, if available. We will review the issue and provide appropriate assistance.

Non-Returnable Items

Some items may not be eligible for returns or refunds, including products that have been opened, used, damaged after delivery, or fall under hygiene-related restrictions.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

If you have any questions about returns or refunds, please contact the VESLII support team. We are here to help and will do our best to resolve your concerns.